We aim to deliver all stock items within two working days. We use premium courier services such as TNT and UK Mail and can also offer next-day delivery as well. If your order is urgent, please contact us before placing your order to ensure that it will reach you in good time.
You are also welcome to collect your items from Kernow Transporters. We’re located near St Just in west Cornwall.
Received Damaged Goods?
Any damage caused during transit must be reported to the delivering driver (do not let them hurry you, as it is your right to properly check any delivered item) and any documentation presented needs to just have the word ‘damaged’ written on it WITHOUT GIVING A SIGNATURE . Failure to do so will often void a claim (you can always write ‘unchecked’ WITHOUT a signature if you do not have the time to properly check the delivered item, or if someone else dealing with the delivering driver in your absence).
If you subsequently discover that goods are faulty, please notify us immediately and we will work with you towards a satisfactory resolution.
In line with current UK legislation, you have a 14-day ‘cooling-off’ period once you have taken delivery of any products ordered and paid for through this web site. Should you wish to return the item for refund during this period, you are required to take reasonable care of the product(s). The goods and any original packaging materials have to be returned undamaged and unused with the product(s) in resalable ‘as new’ condition.
To cancel an order, please notify Kernow Transporters via email (firstname.lastname@example.org) with 14 days of receipt. Afterwards, you will be obliged to return the goods within 14 days of notification. You will be obliged to arrange and pay for the return if the goods. Alternatively, we can arrange collection and any charges will be deducted from your refund.
Once the goods have been safely returned to Kernow Transporters, any sum debited to us from your credit, debit card or PayPal account will be re-credited to you as soon as possible and in any event within 14 days of your order PROVIDED THAT the goods in question are received by us in the condition they were in when delivered to you. Any returned goods not returned in the condition received will be offset against the re-credit, according to anything missing or damaged.